Q & A
Q: Why is it when I go to join a group, there is no “Join” link underneath groups?
A: You have to be in your parent account to join a group. Make sure your name is displayed at the top. If not, click on your name to get back to your parent account.
Q: Why does my chid’s username and password not work when they try to login at home?
A: There are 3 possible reasons why a student can’t login at home:
- They are at the wrong site. Parents login at schoology.com while students must go through vail.schoology.com
- They aren’t putting in the correct combination username. Students must type in their email@example.com for example firstname.lastname@example.org
- They aren’t putting in their entire password. Students’ full password is a combination of 6 numbers, a hyphen, and a combination of letters and/or numbers. For example: 123456-T8.